Booking and Payment
Payment Methods
- Online Credit Card
- Direct Wire Transfers
Online Credit Card:
Paying with credit card is the fastest and most convenient way to pay. This Payment Method has a 5% bank surcharge that needs to be added on top of the original amount.
FAQ – Online Credit Card
Why should I make payment using credit card?
Credit card payment is the fastest method of making payments to us without going through many bank procedures. Once you make the payment, we immediately get an approval. This method assists us to confirm your reservations promptly. There is an additional bank charge of 5% as mentioned below. There are no other hidden costs.
Why there is 5% charge?
The 5% charge is a bank charge. These charges are not applied by Grade One Tours but by the bank. In Tanzania, the banks charge supplement of 5% for paying by credit card.
How do I know my credit card payment has gone through?
Once you insert the details in the secured website, you will automatically see an approval on the website and online receipt which you need to print and save it for your records. Please send us the payment receipt on email so that we can confirm your booking immediately.
Why do I need to send the credit card authorization form?
The reason is so that the banks can verify that you are the true owner of the credit card and thus avoid frauds.
How do I know that my credit card payment is secured?
Your credit card payment is completely secured. We use a link that is sent directly by the bank. The website is HTTPS, which stands for Hyper Text Transfer Protocol Secure. Also, we do not take credit card numbers from you; it needs to be filled up by you using the bank website directly
What happens after the credit card approval process?
Once we receive your credit card approval, we shall send you a credit card authorization form that you need to fill for bank verification purposes only. In order to avoid fraud, the banks verify the forms that you have filled to confirm that you are the owner of the credit card. You would also require scanning your passport copy and sending it for bank verification.
What happens if my credit card transaction fails?
If your transaction fails, then you need to contact your bank to authorize the payments to Tanzania. Most of the time, banks put a caveat on transactions that they feel are fraudulent especially in countries like Tanzania. All you need to do is inform your bank regarding your transaction and you need to try again.
Wire Transfer:
Below are all the bank details that you will require to transfer the funds to our account. When transferring the funds, please ensure that our final bank account name is mentioned in the transfer copy. Once we get the swift copy we shall send it to the bank to follow up. This mode of payment takes a minimum of 7 working days for the funds to arrive in our account.
If you want to pay through Direct transfers, please ask for bank details of Grade One Tours
N.B. Bank details should be same as company name (Grade One Tours)
FAQ – Direct Wire Transfers
How do I make a direct bank transfer?
You can pay using direct wire transfer either by using online banking or going directly to the bank and instructing the bank to make an international wire transfer to Grade One Tours
How much are the bank charges for Beneficiary bank account?
Approximately USD 50 should be kept as a provision for beneficiary bank account charges.
If you want to pay through Direct transfers, please ask for bank details of Grade One Tours
N.B. Bank details should be same as company name (Grade One Tours)
What happens after I make a wire transfer?
Once you have successfully completed a wire transfer, you need to scan us a wire confirmation so that we can follow up with the bank.
How long does it take for the wire transfer to arrive to us?
Wire transfer usually takes upto 7 working days to arrive in our account.
TERMS & CONDITIONS
BOOKING
Please ensure that you have read and agreed with the final quote and itinerary before booking your tour. Check group size, accommodations, lodges, travel dates, activities, inclusions and exclusions before making a decision. We reserve the right to book the lodges upon availability and alter activities and itineraries in the event of circumstances beyond our control. We will do our best to replace any particular service with something of equal quality and interest in such cases.
PAYMENT:
After clients confirmed their booking they will receive an invoice with all details. In order to confirm our clients’ reservation, we require a 30% deposit payment of the itinerary cost . The balance of payment is due 30 days prior to the commencement date of your itinerary or you may come with cash and pay upon arrival. Bookings made within 60 days prior to departure are subject to full prepayment at the time of confirming the reservation
CANCELLATION POLICY:
Should you wish to cancel your tour?!
Please inform us immediately by forwarding an email to info@gradeonetours.com the date of your cancellation will be deemed as the date when written notice is received by Grade One Tours.
Cancellation policy :
For cancellations made prior to 70 days of departure, 90% of all payments will be refunded; for cancellations made between 69 to 40 days of departure, 50% of any payment will be refunded; for cancellations made 39 days or less before the tour start date, no refund will be provided.
CHANGES: If you wish to make any changes to your tour after booking is confirmed, please inform us via email immediately and we will do our best to comply, provided availability is confirmed, but with no guarantees.
FORCE MAJEURE: In no event shall Grade One Tours or any provider of services on its behalf be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control. These include, without limitation: disease; weather conditions; natural catastrophes or any similar results. It will be understood that Grade One Tours shall use reasonable efforts to resume performance as soon as practicable under the circumstances. Any delay in or failure of performance must not be considered a breach of agreement and will be excused to the extent caused by any occurrence beyond the reasonable control of the company.
HERE FOR YOU - CALL US
BEST-PRICE GUARANTEE
CHART WITH US - SEND EMAIL
EXCLUSIVE OFFERS - TRAVEL WITH US
BEST SAFARI ACCOMMODATION
Contact Information
Office Location
Sakina, Arusha Tanzania
Call
+255 741 854 851
info@gradeonetours.com
Userful Links
Destinations
©Grade One Tours - All Rights Reserved